Shipping & Delivery

Order Processing

Orders are typically processed within up to 48 hours, excluding weekends and applicable holidays. Processing includes order verification, preparation, and coordination with our fulfillment partners.

Delivery Estimates

Once dispatched, estimated shipping time is 2–5 business days. Allow processing time in addition to transit time. These are estimates, not guaranteed arrival dates. Carrier delays, weather, holidays, address issues, destination-specific restrictions, and other circumstances can affect delivery.

Where We Ship

We serve eligible addresses in the United States and Puerto Rico. Shipping availability for specific items and destinations is confirmed at checkout. Some fragrances may be subject to transportation restrictions.

Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before purchase.

Tracking and Multiple Packages

Tracking information is provided when available after dispatch. Tracking updates may take time to appear. Orders may arrive in separate packages depending on fulfillment arrangements.

Shipping Questions

Please use our Contact Us form and include your order number.

Returns & Refunds

Due to the nature of fragrance products, we generally do not accept returns for change of mind, personal scent preferences, or customer ordering errors.

Issues We Review

We review requests involving items that arrive damaged or defective, incorrect items shipped, or items missing from a delivered order. This policy does not limit rights available under applicable law.

How to Report a Problem

Contact us through the Contact Us form as soon as possible after delivery. Include your order number, a description, and clear photos of the product, packaging, and shipping label where relevant.

Return Authorization

Do not send items back before receiving instructions. If a return is approved, we will provide instructions and the appropriate return address.

Refunds and Replacements

After reviewing an eligible claim, we may offer a replacement, refund, or other appropriate resolution based on the circumstances and applicable law. Approved refunds are issued to the original payment method where possible; posting times depend on the payment provider.